How to use our Parcel Services in France
Registration for Parcel Services
Sign up for a monthly plan and use it as long as necessary. Your subscription continues until you cancel.
For occasional use, try the Parcel Express Plan. A great choice if you receive 1 or 2 parcels per month.
For higher volumes select a Business Plan.
Parcel Box Services
To take advantage of our services you :
- Register online.
- Validate your subscription
- Order products on-line; have them delivered to your address.
- Provide your new address to all your contacts.
Select the subscription which suits your needs
You can choose your starting date – immediately or at sometime in the future.
Flexible Monthly Parcel Plans
Supporting Documents required
To validate your subscription we need :
- Your signed and dated agreement.
- Two different forms of identity from the agreement subscriber*.
- A corporate registration document when you represent a company.
* Trusted documents are a copy of a valid passport , a national identity card with photo, or a valid driving licence with the photo
Documents for registered address in France
When you establish a legal French entity with French Address, some extra documents will be required.
Fraud
We are required to take precautions to avoid fraud.
So we may ask for further clarification about any of the information you give us to complete your application.
Regulation for parcels coming from outside European Union
You may receive a package coming from outside the European Union. In accordance with legal and fiscal rules, you will have to provide :
- A list of the package contents.
- The European market authorization when applicable.
- A commercial invoice.
This invoice must be translated in French or English and reflect your exact package contents. It can be affixed on the package itself or sent by email.
Payment for Forwarding Services
It takes only few minutes to register on line with French Office. You choose your preferred plan – Express Plan or Business Plan.
Online Payment
We accept payments by bank transfer and by debit or credit card. We use a 3D secure system.
Additional verification for packages services
We are required to take precautions to avoid fraud. So we may ask for further clarification about any of the information you give us to complete your application.
A verification process may apply for payments done by foreign credit card.
Forwarding Services Pricing
Prices for all budgets
Pay for one month or one year -contract length is up to you !
At registration a small deposit is addes that will be used later for shipping, or other service fees.
Rechargeable account
Our plans work on a revolving account basis. You credit funds to your account before requesting a service.
We will always complete your orders if you have sufficient funds in your French Office account.
If not, we will notify you to allow you to make a payment onto your account.
What do I have to pay when I receive a package ?
During the sign up, an amount is required to cover your parcels service plus a small deposit. Our freight rates depend on weight, size, shipping method and destination.
You can always have a look through our online freight calculator.
During your shipment preparation, some extra service fees may be added like package consolidation , packaging supplying, documents removal, etc.
At the end of this shipment preparation, we send an email detailing the transaction.
If there are not enough funds in your French Office account, we will send you an email advising you that the shipment is on hold until you top up your account.
Once there are sufficient funds on your account, we will automatically continue the process and ship your items.
To avoid such delay, most customers decide to keep sufficient funds in their French Office account.
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