Customer Returns in France
Selling products in France and the EU can boost your business. How well are you handling Customer Returns in France?
Solutions for reverse logistics.
A French address for receiving returns
With our French warehouse at your disposal, you can focus on your core business while we process your customer returns.
Reverse logistics
How it works
1- Sign-up on line
Choose from one of our monthly plans based on volume. Upgrade or downgrade your plan when your volumes fluctuate.
Use the address now
First, complete your registration online and choose preferred monthly Plan. Next, we’ll provide you with a professional address and dedicated storage area.
Simultaneously, we create your on-line account access where you can follow every task performed for you.
You are now ready to give your customers a dedicated French return address.
2- Use our French warehouse
Our logistic operators will receive your customers returns and you get an immediate alert when a return arrives for processing.
Like if you are here
We capture the customer name, size and weight of the package, as well as the inbound tracking number. If there is a return authorization number with a barcode, it’s recorded too.
You are in total control. Need pictures, consolidation, dispatch, storage, or quality control? Ready to ship the returns? Everything is manageable directly from your on-line account.
3- Manage your returns
Forwarding customers returns can be done at fixed intervals or when you decide. You can select carrier based on price or delivery time.
We forward your items
French-Office can consolidate your returned products before sending them. A freight calculator is available to give you an estimation of the shipment costs to your country.
If required, we can dispose your goods.
For every operation done, we enter the information in your account and you get all details (cost, carrier tracking number, picture, documents, et
Careful, efficient handling of customers returns in France
Receiving
As soon as a parcel arrives for you, French Office records the following information :
- Parcel unique number
- Sender’s name
- Size in cm of the box
- Gross weight
- Inbound tracking number
- Return tracking number (RMA number if it’s barcoded)
Quality Control
Request additional services on-demand, such as document scanning, photos or quality inspection. All these warehousing operations can be ordered directly in the web application.
They are done by the logistic agents within the 24 business hours.
Storing
We store the parcels until your next shipment.
In the web interface, you can annotate, sort out, or archive any package information we have recorded for your company.
With all this, your customer support team can already arrange refunds or exchanges.
Shipping
We can forward your parcels weekly, or monthly.
All packages are consolidated into a bigger box, or pallet. Original inbound packaging can be removed or kept, it’s up to you!
Quite often consolidation provides a cost-efficient solution for the transportation.
Our freight calculator gives you an estimate of shipping fees.
Disposal
When your items are of very low value, you can also ask us to dispose of the goods. French-Office organize the disposal respecting European environmental laws.
Track your parcels all the time!
Use our innovative software tool to manage your customers’ returns and see:
- Parcel Size, weight and customer name
- Scanned Documents like Returns Forms
- Images if you have requested photographs of the contents
- Return authorization number if your business uses one
- Carrier tracking number
- Any comments you have entered online by yourself
What’s better than having a warehouse? Using French-Office’s warehouse.
Increase your business in France
Having an address of a warehouse in France is a big plus for you, and your customers.
Your French customers will be reluctant to return a product if they have to ship it abroad.
Providing them a French address can be a business lever, to attract new customers.
If they know that they can easily return their products, they will be willing to buy in your shop !
Efficient Returns processing enhances customer satisfaction. Earn more 5 star reviews for happy customers.
Your customers will be satisfied with the provided services.
With Marketplaces restrictions and selling performance rates, prove to your customers that you provide the best reverse logistics and after-sales-services.
Stand out from the competition.return their products, they will be willing to buy in your shop !
OTHER ADVANTAGES for Customers Returns in France
Use prepaid labels
If you need a prepaid label for your customer returns, we offer you a dedicated page with a form to fill and you create as many prepaid return labels as you need.
The label will be invoiced when the package is in our warehouse.
Your customers may not be willing to pay for the return shipping costs. Providing them a prepaid label is a real added-value, that your competitors may not be able to afford. Enhance your customer loyalty !
Customer assistance
If you need us to manage your emails and your customer support, we can help with your customer management by:
- accessing your email
- answering your inbound calls
Our agents advise your customers on your behalf about returns and deliveries.
MONTHLY PLANS PRICES
BOX E
7€00
A MONTH
1 standard package received
On month of storage
BOX 1
19€90
A MONTH
5 standard parcels received
6 parcels stored
BOX Multi
From 29€90
A MONTH
8 to 1000 parcels received
Storage depends on the plan
Prices are listed in € VAT included – Freight rates are not included
Why choosing French-Office ?
Supported by our very professional and highly-skilled teams, our services will help you providing the best customer service to your clients.Our services panel can fit all your needs to make it as complete as possible. They create a real added value to your global supply chain.
CUSTOMERS’ RETURNS
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