Amazon Seller Returns in France
Selling products on Amazon France and the EU can boost your business. Managing Amazon from abroad can be a real challenge. Until now…
Solutions for reverse logistics.
A French address for receiving Amazon returns
Amazon requires esellers to have a local address in France for product returns. With our French warehouse at your disposal, you can focus on your core business while we process your Amazon customer returns.
Amazon Seller Returns in France
How it works
1- Sign-up on line
Choose from one of our monthly plans based on volume. Upgrade or downgrade your plan when your volumes fluctuate.
Use the address now
First, complete your registration online and choose preferred monthly Plan. Next, we’ll provide you with a professional address and dedicated storage area.
Simultaneously, we create your on-line account access where you can follow every task performed for you.
Now you can provide Amazon with your dedicated French return address.
2- Use our French warehouse
Our logistic operators receive & process your Amazon returns. When a return arrives you get notified immediately.
As if you were here
We capture the size and weight of the package, Amazon return barcode number as well as the inbound tracking number.
You are in total control. Need pictures, consolidation, dispatch, storage, or quality control? Ready to ship the returns? Everything is manageable directly from your on-line account.
3- Manage your returns
Forwarding Amazon returns can be done at fixed intervals or on an ad-hoc basis You can select carrier based on price or delivery time.
We forward your items
French-Office can consolidate your returned products before sending them. A on-line freight calculator gives you an estimate of the shipment costs..
If required, we can dispose your goods.
For every operation performed, we enter the information in your account. Important details (cost, tracking number, pictures, documents) are all available for you.
Careful, efficient handling of Amazon Seller Returns in France.
Receiving
As soon as a parcel arrives for you, French Office records the following information :
- Amazon return number
- Size in cm of the box
- Gross weight
- Inbound tracking number
Quality Control
Request additional services on-demand, such as document scanning, photos or quality inspection. All these warehousing operations can be ordered directly in the web application.
They are done by the logistic agents within the 24 business hours.
Storage
We store your returns awaiting shipment.
In the web interface, you can annotate, sort out, or archive any package information.
Shipping
We can forward your parcels weekly, or monthly, or on demand.
All packages can be consolidated into a bigger box, or pallet to save on shipping costs. Original inbound packaging can be removed or kept, it’s up to you!
Our freight calculator gives you an estimate of shipping fees.
Disposal
When it’s not cost-effective to ship your returns, you can also ask us to recycle or dispose of them. We organize the recycling or disposal respecting European environmental regulations.
Track your parcels all the time!
Use our innovative software tool to manage your Amazon returns:
- Parcel Size, weight and customer name
- Scanned Documents like Return Forms
- Images if you have requested photographs of the contents
- Amazon Return Number
- Carrier tracking number
- Any comments you have entered online by yourself
What’s better than having a warehouse in France? Using French-Office’s warehouse!
Increase your business in France
Having an address of a warehouse in France is a big plus for you, and your customers.
Your French customers will be reluctant to return a product if they have to ship it abroad.
Knowing they can easily return products, they will be more likely to buy in your shop !
Efficient Returns processing enhances customer satisfaction. Earn more 5 star reviews for happy customers.
Happy customers are loyal customers.
Marketplace seller ratings, prove to your customers that you provide good after-sales-services.
Boost your ratings with efficent returns handling.
OTHER ADVANTAGES for Customers Returns in France
Use prepaid labels
If you need a prepaid label for your customer returns, we offer you a dedicated page with a form to fill and you create as many prepaid return labels as you need.
The label will be invoiced when the package is in our warehouse.
Your customers may not be willing to pay for the return shipping costs. Providing them a prepaid label is a real added-value, that your competitors may not be able to afford. Enhance your customer loyalty !
Customer assistance
If you need us to manage your emails and your customer support, we can help with your customer management by:
- accessing your email
- answering your inbound calls
Our agents advise your customers on your behalf about returns and deliveries.
MONTHLY PLANS PRICES
BOX E
7€00
A MONTH
1 standard package received
On month of storage
BOX 1
19€90
A MONTH
5 standard parcels received
6 parcels stored
BOX Multi
From 29€90
A MONTH
8 to 1000 parcels received
Storage depends on the plan
Prices are listed in € VAT included – Freight rates are not included
Why choosing French-Office ?
Supported by our very professional and highly-skilled teams, our services will help you providing the best customer service to your clients.Our services panel can fit all your needs to make it as complete as possible. They create a real added value to your global supply chain.
CUSTOMERS’ RETURNS
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