Email management outsourcing

Managing your customers emails is one of the most challenging thing to outsource but you can do it in an efficient and qualitative way.

Get access the French market even if you don’t speak French.
Focus on your Core business, and gain in efficiency and time in France.

French-Office is a reliable partner for your Customer Care and the email management of your French customers.
With our highly-skilled team, you can get the support of a trust-worthy partner. However, giving us the keys of your Customer Care requires preparation and training before being able to set-up the outsourcing. French-Office wants you to win and succeed in the French market !

Need of Email outsourcing

Choose the Outsourcing Outsourcing the customer care is a key decision and you are not going to take it too quickly. However if you outsource your email management, you will expand your business in France without creating extra fixed costs (the labor) and avoiding RH complexity. You can decide to outsource the whole Customer Care process to our French staff.

Here are a few examples of the reasons why you would do this:

You don’t speak French and you want to expand or strengthen your business in France.
You want your sales advisers to be French native understanding the French culture.
You have staff speaking French but they need help with your French customers and you can’t manage it internally.
You want to rely on a French agent able to help and advise about the local market.
You are foreseeing a sales growth or a seasonal activity.

Make a success of the Email outsourcing

Step 1 : The preparation phase

This step is the most important one because this is the moment when we will get the basic knowledge about your business.

We Get your Information You will provide us with upfront information about your company and your products and organize the training of our teams. The training can be done in our premises or virtually. It’s the time to transmit the Company data (general terms of sale, Cancellation and return policy details, way of working), the advantages and eventual limitations your products.

Set-Up the Outsourcing We have to prepare together the list of all information that will be sent when the business is on-going and in a regular basis. The information exchanged daily can be : Registration, Order & Payments, Preparation & Delivery, Cancellation/Return Customer contact details (email, address, etc) Data about the order (including voucher code, discount, etc) Shipping data (tracking number, date of shipment, full transportation price list).

Our IT team is involved at this preparation step, building with you the way we will recover all the daily information.
To follow step by step the purchase process of your customers we will use your API or extract automatically the information from your email inbox.

Step 2 : Inbound email management

To be able to manage all your customers’ emails, our software will analyse automatically every entering email to your message inbox. There are 3 types of emails in your inbox :

Automatic emails generated by your web system (registration, order, payment, cancellation).
Communication emails sent by your contacts and customers.
Spams.

We will sort out your emails and retrieve date, title, email sender, content. We are going to extract at every minute the inbound emails that are arriving in your inbox.
They will be automatically analysed by our software and split out to the customer care service. Then, you can always come and consult your inbox but without modifying the messages.

Step 3 : Process of the email management

Here is a scheme of the whole process, to outsource your email management. It will make it more understandable for you.

We can also offer you tailor-made solutions for your Customer Care management. Do not hesitate to contact us and we can provide you a quotation based on your needs !

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